Use the Event Log tab to
view a record of system events for the selected recorder.
The Event Log may contain 3
types of event:
Information events are standard
system events and do not require any further action.
Warnings are events that may
indicate possible future problems, and should be investigated – for
example, failed database searches and power failures.
Errors are events that must be
investigated immediately, such as database rebuild failures, auto-archive
failures, and DSP card issues.
Using the Event Log
To filter the displayed entries
in the Event Log, click the button for the event type that you wish to
To refresh the Event Log, click
The Event Log can hold
approximately 100,000 entries. When the Event Log is full, new entries
automatically overwrite old entries.
The contents of the Event Log
can be selected and copied out into a text editor to allow keyword
Record on Demand
on Demand (ROD)
is an optional Windows®-compatible
client application that provides additional real-time recording control to
end users (usually agents).
Record on Demand
is supplied on CD free-of-charge with all Total Recall systems, for
installation and use on as many PCs as required.
Utilizing an existing LAN
connection, users can start and stop the recording of current calls,
control which calls on their line are recorded and which aren’t, and add
notes to current calls – all from a simple taskbar application on the
If a user requires
functionality but does not have immediate access to a PC, recording can
also be controlled by the use of configurable DTMF codes entered on a
functionality is configured (either as a ‘global’ setting across all
extensions, or on an individual extension basis) on the
Recall unit itself, or in
16.1. Installation and Initial Configuration
should only be installed and configured by a system administrator.
Installation and Administration
Guide for information about installing
17. Using ROD (Record On Demand)
17.1. Logging In
To log in to ROD:
Start the ROD
application (double-click the desktop icon, or select TR Record on
Demand from the Windows Start menu).
Select your Agent Name from the drop-down list.
Enter your password.
can now be used to control recording (and/or add notes to calls) on the
To toggle recording on and off,
click the recording button.
When the recorder is not
recording, the record button is labeled ‘Not Recording’ and appears in the
When the recorder is recording,
the record button is labeled ‘Recording’ and appears in the ‘down’ state,
with a flashing red LED icon:
Logout and Refresh
To log out, click Logout.
security measure, it is advisable to log out
whenever you leave your PC.
If new agents have been added
is open, click Refresh to update the agent list.
To add a note to a current call:
Type the note into the text box. The text box supports up to 256
Click Add Note.
The Configure button
allows access to the
Total Recall connection details and the
recorded extension setting.
Only users with administrator
privileges can access the Configuration dialog.
Administration Guide for
CLI: Calling Line
A telephony intelligent network
service that transmits the caller's telephone number and in some places
the caller's name to the called party's telephone equipment during the
ringing signal or when the call is being set up but before the call is
CDR: Call Detail Record
Also called Call Detail
Recording or SMDR (Station Message Detail Recording), CDR is a record
containing information about recent system usage, including the identities
of sources (points of origin), the identities of destinations (endpoints),
and the duration of each call.
D/A: Digital to Analog
A digital-to-analog converter (DAC
or D-to-A) is a device for converting a digital (usually binary) code to
an analog signal (current, voltage or electric charge).
DSP: Digital Signal Processor
A specialized microprocessor
designed specifically for digital signal processing, generally in
DTMF: Dual-Tone Multi-Frequency
Used for telephone signaling
over the line in the voice-frequency band to the call switching center.
The version of DTMF used for telephone tone dialing is known by the
trademarked term Touch-Tone, and is standardized by ITU-T Recommendation
Q.23. Other multi-frequency systems are used for signaling internal to the
FTP: File Transfer Protocol
A commonly used protocol for
exchanging files over any network that supports the TCP/IP protocol (such
as the Internet or an Intranet).
IDF: Intermediate Distribution Frame
A frame that (a) cross-connects
the user cable media to individual user line circuits and (b) may serve as
a distribution point for multi-pair cables from the main distribution
frame (MDF) or combined distribution frame (CDF) to individual cables
connected to equipment in areas remote from these frames.
IP: Internet Protocol
A data-oriented protocol used
for communicating data across a packet-switched internetwork.
IP is a network layer protocol
in the internet protocol suite and is encapsulated in a data link layer
protocol (e.g., Ethernet). As a lower layer protocol, IP provides the
service of communicable unique global addressing amongst computers.
LAN: Local Area Network
A computer network covering a
small geographic area, like a home, office, or group of buildings.
LCD: Liquid Crystal Display
A thin, flat display device made
up of any number of color or monochrome pixels arrayed in front of a light
source or reflector.
MDF: Main Distribution Frame
A signal distribution frame for
connecting equipment (inside plant) to cables and subscriber carrier
equipment (outside plant).
NTP: Network Time Protocol
A protocol for synchronizing the
clocks of computer systems over packet-switched, variable-latency data
networks. NTP uses UDP port 123 as its transport layer. It is designed
particularly to resist the effects of variable latency (Jitter).
PBX: Private Branch Exchange
Also called Private Business
eXchange, or PABX (Private Automatic Branch eXchange), a PBX is a
telephone exchange that serves a particular business or office, as opposed
to one a common carrier or telephone company operates for many businesses
or for the general public.
PSTN: Public Switched Telephone Network
The network of the world's
public circuit-switched telephone networks.
QoS: Quality of Service
Control mechanisms that can
provide different priority to different users or data flows, or guarantee
a certain level of performance to a data flow in accordance with requests
from the application program.
RTP: Real-time Transport Protocol
The Real-time Transport Protocol
(or RTP) defines a standardized packet format for delivering audio and
video over the Internet.
SMDR: Station Message Detail Record
SMDR is a record containing
information about recent system usage, including the identities of sources
(points of origin), the identities of destinations (endpoints), and the
duration of each call.
TCP: Transmission Control Protocol
One of the core protocols of the
Internet protocol suite, often simply referred to as TCP/IP. Using TCP,
applications on networked hosts can create connections to one another,
over which they can exchange streams of data using Stream Sockets.
UDP: User Datagram Protocol
The User Datagram Protocol (UDP)
is one of the core protocols of the Internet protocol suite. Using UDP,
programs on networked computers can send short messages sometimes known as
datagrams (using Datagram Sockets) to one another. UDP is sometimes called
the Universal Datagram Protocol.
UPS: Uninterruptible Power Supply
A device which maintains a
continuous supply of electric power to connected equipment by supplying
power from a separate source when utility power is not available.
VLAN: Virtual LAN
A method of creating independent
logical networks within a physical network.
VOX: Voice Operated Switch
A vox or voice operated switch
is a switch that operates when sound over a certain threshold is detected.
WAN: Wide Area Network
A computer network that covers a
broad area (i.e., any network whose communications links cross
metropolitan, regional, or national boundaries). Or, less formally, a
network that uses routers and public communications links.
Definitions courtesy of Wikipedia
6 Kg, 175 (H) x 370 (W) x 365 (D) mm (Desktop).
10 Kg, 220 (H) x 450 (W) x 230 (D) mm, 5 RU (Rack).
0 oC - 60 oC Operating & storage
Single auto-sensing 100-240 VAC, 60-50 Hz, 180W Max PSU
Optional Dual Hot-Swap 110-240VAC, 50-60Hz 300W Max PSU (Rack).
power draw for
Total Recall Desktop & Rack
Analog 2-Wire POTS, FSKR, DTMF.
HQVQ (8:1) Compression. WAV (16 bit, 8 KHz) & MP3
Onboard Storage Capacity
Most recent 350,000 calls or 60,000 recording hours,
whichever is reached first.
24 Simultaneous Channels (Desktop).
48 Simultaneous Channels (Rack).
Off-Hook (6 different voltage levels), VOX (6 different volume levels),
On-Demand (via DTMF code or PC Software).
Real-time monitoring via onboard speaker & control panel, or via Remote
Manager and LAN/WAN/VPN/56k Dialup connection.
Search & Replay Controls
onboard speaker & control panel, or via Remote Manager embedded player &
PC speakers. Start, stop, fast-forward, rewind & pause controls.
DVD+RW standard. Optional Blu-Ray (BD-RE) archiving on
Attached Storage (NFS v2/3, CIFS/SMB) optional on
100Mb Ethernet port, Single RS232 port (for modem connection). Network
Time Synchronization via NTP.
Optional TCP/IP Alarms via SNMP, and Call Detail Record interface (TR