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Total Recall User Manual
V8.4.0  
PDF

          
Use with Total Recall recorders running software V8.4.0, Remote Manager
software V8.4.0, and Record On Demand software V8.4.0.
 November 2009.
Links on this page are to text and images from the User Manual. Click
here for
Installation & Administration Guide V8.4.0  PDF
 

TABLE OF CONTENTS 

1    Introduction 9     RM User Interface 17   Using ROD
2    Conventions & Terminology 10   RM Main Menu Bar        Glossary
3    Overview 11   RM Button Bar        Specifications
4    Getting to Know 12   RM Total Recall Tree  18   Limited Products Warranty
5    Onboard Controls 13   RM Monitor Tab  19   Warranty Claims Procedure
6    Main Screens 14   RM Playback Calls Tab        Legal
7   Remote Manager Overview 15   RM Event Log Tab 20   ComsecTR Software License
8   RM Installation & Initial Configuration 16   Record On Demand Overview 21   GNU Public License

       


14.    Playback Calls Tab

 

   

     Use the Playback Calls tab to search for and play recorded calls, from:

·          Connected Total Recall recorders.

·          Total Recall archives on DVD/CD (or optional BD). Calls from archive CDs from any Total Recall system may be replayed, copied to local folders or emailed, including those from superseded or old-generation units.

·          Total Recall archives on a Network Share (optional on TR Rack only).

·          Local Folders (configured folders on local or network hard drives).

    14.1.    The Device Tree

                                                      

The Device Tree is an expandable/collapsible tree showing the currently available devices that may contain Total Recall call records to search. These may be:

1.       The local DVD/CD drive on your PC (if configured).

2.       Local Folders on your PC (if configured).

3.       Network Shares (optional on TR Rack only, if configured).

4.       Any connected Total Recall recorders.

Click on a device in the Device Tree to select it for searching. Functionality and information to the right of the Device Tree applies to the selected device only.

Click the  icon for a device to reveal further information about the calls stored on that device, which can be either the dates of the archives, or the extensions involved.

To view the Device Tree sorted by date, select the Sort by Date tab at the base of the tree. Alternatively, to view the Device Tree sorted by extension, select the Sort by Extension tab.

To update the Device Tree to reflect changes made to recorder connections, click the Refresh Views button:
 
    14.1.1.    DVD/CD Drives

Any DVD/CD Drives configured on your PC can be added to the Device Tree, where they can be selected for searching.

                                             

     To add a DVD/CD drive :

1.       In the Device Tree, right click on ‘DVD/CD Drives’.

2.       Click Select Drive.

The Configure DVD/CD ROM dialog appears.

3.       Select the DVD/CD Drive Letter of the DVD/CD drive on your local machine.

4.       Click OK.

The drive will now appear in the Device Tree, and may be used to search archive discs from Total Recall.

    14.1.2.    Local Folders

Local Folders are specially configured folders on a local or network hard drive, into which calls can be saved (individually or in groups), which can later be searched from within Remote Manager.

                                            

Local Folders appear in the Device Tree, where they can be selected for searching, and where calls can be saved via drag and drop from another location.

     To add local folders:

1.       In the Device Tree, right click on ‘Local Folders’.

2.       Click Add Folder.

3.       Specify the file path by navigating to an existing folder or by creating a new folder. This can be a folder on your local drive, or on another (networked) machine.

4.       Click Open.

The new local folder will now appear in the Device Tree.

     To remove existing local folders:

1.       In the device tree, expand the list of Local Folders.

2.       Right click on the local folder that you want to remove.

3.       Click Remove Folder in the drop down menu.

     To refresh local folders:

·          On the button bar, click the Refresh Views button 

                       Or:

·          Right click on the Local Folder in the Device Tree, and click Refresh Folder in the drop down menu.

Refreshing local folders updates the device tree with any changes made to Local Folders outside of Remote Manager.

        14.1.3.    Network Shares (Optional on TR Rack only)

Network Shares are specifically configured folders on local or network locations. They are set up in order to allow for the automatic or manual archiving of calls from your Total Recall Rack recorder to network storage. Calls on a Network Share may be searched via Remote Manager or from your Total Recall Rack recorder.

                                               

Network Shares appear in the Device Tree where they can be selected for searching.

     To add network shares:

1.       Right click on ‘Network Shares’ in the device tree.

2.       Click Add Shares in the dropdown menu.

3.       Select the appropriate network share type and file path, as well as providing the username and password for the network share location (where applicable). Your system administrator will supply these details.

4.       Click OK to confirm settings.

To minimize unnecessary use of your network bandwidth, network share location(s) are not automatically connected for immediate search and replay. To access archives on a network share location, you must first ‘attach’ the location manually.

     To attach/detach existing network shares:

1.       In the device tree, expand the list of ‘Network Shares’ to view currently installed Network Share locations.

2.       Right click on the specific Network Share location that you wish to attach or detach.

3.       Click Attach Share or Detach Share in the drop down menu.

An attached network share will remain attached and available for immediate searching while you remain in the ‘Playback Calls’ tab. Selecting another tab will cause the network share to automatically detach.

                         The network share device tree follows the structure of
                                       Network Share Location > Unit ID > Date of Archive
                                       > Date of Calls/Extensions (setting dependant)
.

     To remove a network share:

1.       In the device tree, expand the list of network shares to view currently installed Network Share locations.

2.       Right click on the specific Network Share location that you wish to remove.

3.       Click Remove Share in the dropdown menu.

        14.1.4.    Total Recall Systems

The Device Tree also shows the connected Total Recall recorders for the current user.

                                                     

Total Recall recorders appear in the Device Tree where they can be selected for remote searching.

     14.2.    Using Search Criteria

     To search for calls:

1.       In the Device Tree, select a DVD/CD/BD Drive, Local Folder, Network Share or a Total Recall recorder that you want to search.

2.       Enter any appropriate search criteria (see below for more information).

3.       Click Search Now.

The matched calls (up to a maximum of 1000 calls) are displayed in the call list.

If no search criteria are entered, all calls on the selected device/s are returned.

·        To see more results (if over 1000 calls are returned) click .

·        To return to the first 1000 results, click Search Now again.

        14.2.1.    Using Search Criteria

                    

The following types of information can be used as search criteria:

·          Date.

·          Time.

·          Extension.

·          Phone Number.

·          Call Length.

·          Note Keyword.

·          Call Direction.

·          Local Folder.

·          Agent Name.

                         Search criteria are cumulative – only calls that match all
                                specified criteria are returned. The more criteria entered,
                                the more specific the result.

Date

To search for calls that were recorded after a certain date, click the Date from button and select a date from the calendar.

To search for calls that were recorded before a certain date, click the Date to button and select a date from the calendar.

If you click on an archive sorted by date in the Device Tree, the Date from and Date to fields are automatically populated with the appropriate date value.

Time

To search for calls that fall within a certain time range, click either of the Time from or Time to buttons, and set a time range using the sliders.

To set a time interval that spans midnight, set the to value to be less than the from value. The to value is then considered to be that time the next day.

Extension

To search for calls by extension, select Extension and enter an extension value in the text field (alpha and/or numeric).

If an archive sorted by extension is selected in the Device Tree, the Extension checkbox is automatically selected, and the text field is populated with the appropriate extension value.

                        Extension values must first be configured by an
                                     Administrator. See the
Total Recall Installation
                                     and Administration Guide
for further information
                                     on configuring extensions.

Phone Number

To search for calls by phone number, select Phone Number and enter a numeric value in the text field.

Calls to or from the entered number are returned.

Call Length

To search for calls by call length, select Call Length and click the associated button: . Set the call length range using the sliders.

If the minimum value is not set, all calls shorter than the maximum setting are returned.

If the maximum value is not set, all calls longer than the minimum value are returned.

Note Keyword

To search for calls by a keyword within a previously added note, select Note Keyword and enter the keyword/s in the text field.

Calls matching all the specified keywords are returned.

                          The Note Keyword function is case sensitive.

Call Direction

To search for calls by call direction, select Call Direction and choose an option from the drop-down list.

Options are to search by:

·          In (incoming calls), i.e. a call coming from an outside number to an extension inside your company.

·          Out (outgoing calls), i.e. calls originating from within your company to outside numbers.

·          Internal (calls between internal extensions).

·          Unknown (Total Recall cannot determine whether the call is coming into or going out of your company).
 
See Total Recall Installation and
             Admin Guide > Internal Dial Plan

             for more information on how to
             specify extensions as internal.

Local Folder

To search for calls by local folder, select Local Folder and click the folder from the Device Tree to auto-fill the system path. Alternatively you can copy/paste full system path for the local folder into the text field.

If a local folder is selected in the Device Tree at any time, the Local Folder checkbox is automatically selected, and the text field is populated with the appropriate system path.

Agent Name

To search for calls made by a ROD agent, check the Agent Name box, and then select the agent’s name from the drop down box.
 
 
    14.3.    Playing Calls

When a search is complete, the results are displayed in the Call List.

     To play a call from the call list:

·          Select the call in the Call List, and click 4

                       Or:

·          Double-click the call in the call list.

The call will then be played through the headphones/speakers.

The progress through the call is displayed in hours:minutes:seconds for reference, and can also be tracked by the ‘slider bar’ at the base of the playback screen.

To pause playback, click;.

To stop playback, click<.

To begin playback part-way through a call, drag the time slider to the required point, and click4.

    14.4.    Saving Recordings


        14.4.1.    Saving Single Calls from the Call List

You can save single calls individually as .mp3, .wav or .trc (Total Recall proprietary format) files.

     To save individual calls:

1.       Select the call in the call list.

2.       Click .

3.       Navigate to the appropriate save location.

4.       Enter a filename and select the required file format.

5.       Click Save.

        14.4.2.    Saving Multiple Calls to Local Folders

You can save groups of calls (as .trc files only) to Local Folders.

     To save groups of calls:

1.       Select the calls in the call list.

Use Ctrl + click to select multiple non-consecutive calls, and Shift + click to select multiple consecutive calls.

2.       Drag the calls to the appropriate Local Folder in the Device Tree.

  See Local Folders in Section 14.1.2. for information about
   setting up Local Folders.

                                Calls that are dragged and dropped
                                             into Local Folders are not deleted
                                             from the recorder.

    14.5.    Emailing Recordings

You can email calls as .mp3, .wav or .trc files.

     To email calls:

1.       Select the required calls in the call list.

2.       Click .

3.       Select the required audio format.

4.       Click OK.

 A blank email is created (using the system default email client) with the calls already attached.
 
    14.6.    Deleting Recordings

You can only delete calls from local folders.

     To delete calls from a local folder:

1.       Select the call/s in the call list.

2.       Click .

    14.7.    Notes

You can add or edit notes to calls on remote Total Recall recorders, in Local Folders, and in Network Share.

     To add or edit a note to a call:

1.       Select the note in the call list.

2.       Click .

The Add Note dialog displays.

3.       Type the note in the Add Notes text field. The field supports up to 80 characters.

4.       Click OK.

     To delete a note from a call:

1.       Select the relevant call in the call list.

2.       Click .

The Add Note dialog displays.

3.       Click Clear.

4.       Click OK.


    14.8.    Customizing the Call List

The call list is customizable. The available columns are:

·          Date (Total Recall).

·          Time (Total Recall).

·          Date (Local).

·          Time (Local).

·          Length.

·          Number.

·          Direction.

·          Status.

·          Channel.

·          Notes.

·          Recorder ID.

·          Agent Name.

·          To Extension.

·          From Extension.

·          To Number (Mapped).

·          From Number (Mapped).

·          DTMF Digits.

     To customize the call list:

1.       Click .

2.       Select the columns you want to include in the call list.

3.       Click OK.

    14.9.    System Maintenance Options

                                        

Right clicking on a connected unit in the TR Tree will open a menu allowing you to view important information about the unit, as well to perform authorized system functions.

                           System Maintenance Options are only available when
                                         logged in to
Remote Manager with an Administrator
                                         account.
 
                            In order to perform archive functions, compatible
                                         CD/DVD media must first be loaded into the Total
                                         Recall system, or (optionally on
TR Rack) network
                                         share storage must be configured.

            14.9.1.    System Information

                                          

The System Information screen displays useful system information:

·          Software Revision – The current software revision on the Total Recall unit.

·          Analog Channels – The number of analog channels currently installed on the Total Recall unit.

·          VoIP & ISDN Channels – This is not relevant to your Total Recall Desktop or Rack unit.

·          Recorder ID – The currently assigned Recorder ID.

·          Stored Calls – the number of individual calls currently on the call database.

·          Disk Space Used – the percentage of Total Recalls onboard storage that is currently used.

·          Archive Device – The current default archive device.

None of this information is user editable.
 
        14.9.2.    Archive

                                       

‘Archiving’ copies call files from the onboard system storage to another storage media, such as DVD/CD or (optionally on TR Rack) to a network location, for greater portability or long-term storage.

Calls may be archived according to certain parameters. These parameters are:

·          All Calls – Every call on the internal database.

·          Found Calls – The calls found in the most recent database search.

·          Unarchived Calls – Calls that have not yet been archived to a location other than Total Recall’s onboard storage.

·          Tagged – Calls that have been manually ‘tagged’ by users.

Please note that manually archived calls will not be
              included in any scheduled
Automatic Archives.

     To archive calls:

1.       Select Archive Calls by right clicking on a current Total Recall unit in the left hand menu.

2.       Select which calls to archive via the drop down menu. Choose to archive All Calls, Found Calls, Unarchived Calls or Tagged Calls.

3.       Choose which location you would like to archive to. Select from DVD/CD media or Network Location (optional on TR Rack, if configured).

4.       Select OK.

        14.9.3.    Rebuild TR Database

This option allows you to rebuild the call database on your Total Recall unit. A database rebuild is recommended where the system has been subjected to an improper shutdown.
                    Please note that recording will stop while
                            the system is rebuilding the database.
 
        14.9.4.    Update TR Software

This option allows you to install an updated version of Total Recall software on your system. You need a Total Recall Application CD to upgrade the software on the system.

     To upgrade your Total Recall Software:

1.       Insert the Total Recall Application CD in the CD/DVD drive on the PC which runs Remote Manager.

2.       Select Upgrade TR Software via right clicking on a current Total Recall unit in the left hand menu.

3.       Select the Total Recall Application package (.tgz format) on the application CD as shown on the following screen capture:

                              

4.       Click on the Open button, then follow the screen prompts to complete the upgrade.

Note that the Total Recall system will automatically reboot itself during the upgrade process. Recording does not continue during the upgrade process and while the system is rebooting, which may take up to 5 minutes to complete.

                          The upgrade function only affects application and
                                       operating system files. However, as an extra precaution
                                       it is recommended that you back up all important calls
                                       from the call database before you perform an upgrade.
 
                           Your passwords and system settings are not affected
                                       by updating the system software.
 
        14.9.5.    Load TR Settings

This option allows you to restore the Total Recall system configuration from a file that is stored on the hard drive of your Remote Manager PC.

     To load TR Settings from a saved configuration file:

1.       Select Load TR Settings by right clicking the Total Recall unit in the Device Tree.

2.       Navigate to a previously saved configuration file on your hard drive. Click on the file, and then click Open.

3.       Follow the on-screen prompts to load the new settings.

        14.9.6.    Save TR Settings

This option allows you to backup the current system configuration to a file that can be stored on your PC hard drive. This saved configuration can be used to restore your system to a previous configuration if required.

     To save TR Settings in a configuration file:

1.       Select Save TR Settings by right clicking the Total Recall unit in the Device Tree.

2.       Navigate to the folder on your hard drive where you would like to save the configuration file. Define a name for your saved configuration, then click Save.

        14.9.7.    Shutdown

This option allows you to remotely shutdown the system.

                            Note that the system will power off and
                                    recording will not continue until you
                                    restore power to the system.

 

Continue on to Section 15

 

 
                                                  OMNICRON ELECTRONICS
                                   581 Liberty Highway,  Putnam, CT  06260

Phone:
(860) 928-0377

 Fax:
(860) 928-6477
E-mail: 
omnicron@snet.net  

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