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Total Recall User Manual
V8.4.0  
PDF

          
Use with Total Recall recorders running software V8.4.0, Remote Manager
software V8.4.0, and Record On Demand software V8.4.0.
 November 2009.
Links on this page are to text and images from the User Manual. Click
here for
Installation & Administration Guide V8.4.0  PDF

 

TABLE OF CONTENTS 

1    Introduction 9     RM User Interface 17   Using ROD
2    Conventions & Terminology 10   RM Main Menu Bar        Glossary
3    Overview 11   RM Button Bar        Specifications
4    Getting to Know 12   RM Total Recall Tree  18   Limited Products Warranty
5    Onboard Controls 13   RM Monitor Tab  19   Warranty Claims Procedure
6    Main Screens 14   RM Playback Calls Tab        Legal
7   Remote Manager Overview 15   RM Event Log Tab 20   ComsecTR Software License
8   RM Installation & Initial Configuration 16   Record On Demand Overview 21   GNU Public License

       


6.    Main Screens

There are 3 main screens in the Total Recall GUI:

·          The Options Menu (Administrators Only).

·          The Logging Screen.

·          The Search Screen.

Listed below are the user selectable/definable options on the Total Recall system, and their default values. Default values are listed in bold.
 
                     The Menu Site Map below only refers to system functions
                                   available via the user password. For the full menu site
                                   map, see the Total Recall Installation and Administration
                                   Guide
.
 
    6.1.    Menu Site Map

Logging Menu
 
Search Menu

            Recent Calls (On/Off)

            Search

                        Date
                        Time
                        Number
                        Extension
                        Tag
                              Tagged Only
                              Untagged Only
                        Direction
                               Incoming
                               Outgoing
                               Internal
                               Unknown
                         Channel
            Search Archive
                        Search DVD/CD
                        Search Network Archive (Will only appear if optioned on TR Rack)
            Tag All

            Untag All
            Archive

                        All Calls
                        Found Calls
                        Unarchived Calls
                        Tagged Calls
            Archive Device
            
            CD/DVD
                         Network Share (Will only appear if optioned on TR Rack)
 
   
6.2.    Options Menu


 
Figure 1 —
 Options Menu (TR Rack Menu Shown)

The Options Menu allows access to various system configuration screens, plus the maintenance menu and system shutdown function.

Options that are not available on your recorder will be grayed out and cannot be selected.

Most options are set during installation by a system administrator, and following the initial installation, can generally be left alone – unless there are changes to recording requirements, the user base, or the network.

The Options Menu is only available to users with administrator privileges.
                        See the
Total Recall Installation and Administration
                                   Guide
for information on using the Options Menu.
 
    6.3.    Logging Screen



Figure 2 — Logging Screen

The Logging screen is used to monitor calls that are currently in progress, and displays the calls that are currently being recorded, sorted by start date and time, with the most recent call at the top.
 
                         To play back calls that have already been completed, use
                                      the Search Screen. See Section 6.4 for further information.

The call number, plus the number of active calls, and the total number of calls (active calls plus calls in the database) is shown in the bottom left corner of the screen (in the format x/y/z – where x is the call number, y is the number of active calls, and z is the total number of calls).

The percentage used (the percentage of the hard disk that is currently taken up by calls) is shown in the bottom right corner of the screen.
 
                     
Total Recall has a maximum internal capacity of 60,000
                                    hours (100% disk space) or 350,000 records, whichever
                                    is reached first.
Total Recall will automatically delete the
                                    oldest 50,000 calls when capacity is being approached to
                                    maintain sufficient space for new recordings.

Use the 5 and 6 keys to scroll through the call list in the Logging Screen.
 
        6.3.1.    Columns

The Logging Screen includes columns for:

Date: The date when the call started.

Time: The time when the call started.

Length: The current length of the call.

From: The originator of the call.

To: The recipient of the call.

Note that the value in the From and To fields may be:

·          Empty (if there is no ‘calling number’ signaling on the line).

·          The ‘raw’ calling number, taken directly from the call signaling, if present on the line.

·          A ‘mapped’ value (alpha and/or numeric), if the calling number has been mapped to another value in the Signaling Mapping for the recorder.
 
See the
Total Recall Installation and
            Administration Guide
for further information
            about Signaling Mapping.

Channel (Ch.): A call direction indicator, plus the channel number upon which the recording is being made.

Call direction indicators are as follows:

·          < indicates an incoming call

·          > indicates an outgoing call

·          ^ indicates an internal call

·          ? indicates that the call direction could not be established
 
Extensions may be configured during installation by the system administrator, via the Analog Settings menu on the unit, or via Remote Manager. ‘Extensions’ are text or numeric values that are assigned to channels, which can be used for searching calls, or to use Record-on-Demand (see Section 16). Please note that text-based extension values cannot be searched via the onboard control panel.
 
See the
Total Recall Installation and Administration Guide for information about how extensions are configured.

                       Marks (C / M)

·          C indicates a current call.

·          M indicates a call that is being currently monitored.
 

        6.3.2.    Live Monitoring



Figure 3 — Live Monitoring from the Logging Screen

Live monitoring can be used to ‘listen in’ on current, active calls.
 
                           It is only possible to monitor calls if Monitoring has
                                         been enabled for that extension by an administrator.

To monitor a channel, highlight a current call in the Logging Menu by pressing the [Down] and [Up] arrow keys, then press [Select].

The audio on that channel is played through the loudspeaker or headphones.

The letter M is displayed in the Status column and the call is moved to the top of the call list.

To end monitoring, press [Select] again (This does not terminate the call).

Monitoring of a selected channel will continue until manually terminated, even if there is no current audio on the channel.
 
                           The 
Total Recall unit will remain unlocked until you
                                   manually terminate live monitoring.
 
                         For analog channels connected to phone lines, if ‘Beep’
                                       is active for the channel that is being monitored, both
                                       parties hear a beep at regular intervals to indicate that
                                       the call is being monitored. Beep settings can only be
                                       edited by a user with administrator privileges.

    6.4.    Search Menu


 
 Figure 4 — the Search Screen, following a search

Use the Search Screen to locate calls according to a range of search criteria (date, time, channel, telephone number etc.) and to play back calls returned by the search.
 
        6.4.1.    Searching

 
To search for calls on the internal hard drive:

1.       Press the [Down] arrow key to highlight the Search button. Press [Select] to open the Search Options dialog:

2.       Use the [Down] arrow to highlight check boxes for the available search criteria. Press [Select] to activate the highlighted criteria, and then configure your search parameters using the [Down] and [Select] keys.

3.       When you have finished specifying your search criteria, use the arrow keys to highlight Search and press [Select].

An information window displays, summarizing the search results. The results are listed in the Search Screen.
 
               If more than 1000 results are returned, only the 1000 most
                             recent calls are listed on the Search Screen. If you wish to
                             see calls older than those that are initially listed, press the
                             Rewind [
7] key while playback is not in progress to display
                             the next oldest 1000 calls. Press Fast Forward [
8] to return
                             to the more recent listings if required.
 
  To search for calls on a DVD/CD/BD:

1.       Insert the DVD, CD or (optional) BD that you wish to search
 into the
Total Recall DVD/CD/BD drive. If you wish to search
 an archive on network storage (optional on
Total Recall Rack
 
only), continue to step 2.
 
  Your
Total Recall can search and replay
               archive DVD/CDs created by other
Total
               Recall
units, or even archive DVD/CDs
               from old generation
Total Recall systems.

2.       Arrow down to highlight Search, and press [Select].

The Search Options dialog displays:

3.       Use the [Down] arrow to highlight check boxes for the available search criteria. Press [Select] to activate the highlighted criteria, and then configure your search parameters using the [Down] arrow and [Select] keys.

4.       When you have finished specifying your search criteria, arrow down and highlight Search Archive. Press [Select] to confirm that you wish to search an archive drive.

The Archive Selection dialog appears.

5.       The Archive Device to be searched will be the DVD/CD drive by default. If you wish to search a DVD/CD, arrow down to the OK button and press [Select].

An information window displays, summarizing the search results. The results are listed in the Search Screen.

    To search for calls on a Network Share (Optional on TR Rack only):

1.       Follow steps 2 to 5 as above.

The Archive Selection dialog appears.

2.       Set the Archive Device to Network Share by pressing the [Select] key while the archive device field is highlighted.

The Type, Path, User and Password parameters for the network share must be pre-configured via Remote Manager.

 See the
Total Recall Installation and Administration Guide for information on configuring Network Shares.

3.       Select the required Archive.

There may be more than one archive on the network share. Each archive can contain up to 250,000 recordings. The name of the archive is the date when it was created in the following format: yyyymmddhhmm, that is a 4 digit year, followed by two digit month, day of month, hour of day and minute.

4.       Select the OK button.

An information window displays, summarizing the search results. The results are listed in the Search Screen.
 
 
        6.4.2.    Using Search Criteria

Various types of information (listed below) can be used as search criteria.

To search by each criteria type, select the appropriate check box in the Add Calls to List dialog, and enter or select the required value/s in the associated data field/s.

·          Date

Required data: Date From and Date To.

·          Time

Required data: Time From and Time To.
 
                   
Time criteria can not span 00:00 (midnight). To search a
                                  time period that spans midnight, either search using date
                                  criteria only, or initially search up to 23:59 hours on Day 1,
                                  and then search from 00:00 hours on Day 2.

·          Number

Required data: numeric.
 
The Number search returns any results containing the search string.

For example, with search criteria 2001 in the Number field, the search will return any calls to or from telephone number 2001, and also to or from numbers 20015, 32001, 620014, etc.

·          Extension

Required data: numeric.
 
The Extension search only returns results that match the search string exactly.

For example, with search criteria 2001 in the Extension field, the search will return calls to or from extension 2001, and no other calls.

·          Tag

Available options: Tagged Only | Untagged Only | Tagged & Untagged.

The data field defaults to Tagged & Untagged (all calls).
 
                               See Section 6.4.4. of this manual for a description
                                             of the ‘Tagging’ function.

·          Direction

Available options: Incoming | Outgoing | Internal | Unknown.
 
The data field defaults to Incoming.
 
‘Unknown’ refers to calls that Total Recall is unable to resolve an origin and/or a destination for.

·          Channel

Required data: numeric.
 
                             Performing a search with no search criteria entered
                                           will return all calls on the database or archive.

Multiple Criteria

Search criteria are cumulative – only calls that match all specified criteria are returned. The more criteria entered, the more specific the result.

For example, to search for tagged calls made between 6am and 11am from extension 2001, use the following search criteria:

·          Time: 06:00 to 11:00.

·          Extension: 2001.

·          Tag: Tagged Only.


        6.4.3.    Call Playback


 
Figure 5 —
Playing calls from the Search Screen

Following a search, the results are listed in the Search Screen, sorted by date and time, with the most recent call at the top.

To play a call, highlight it and press [Select], or press the4 key on your control panel.

Press4again to pause playback.

Press 8 to fast-forward.

Press 84   to skip forward.

Press 7 to rewind.

Press < to stop playback.

Use the thumb wheel on the front panel to adjust the playback volume.

Progress through the call is displayed as a progress bar at the bottom of the LCD display.
 

        6.4.4.    Tagging

Tagging calls is a way to mark them so that they can be selectively searched or archived using the Manual Archive function. To tag a call for manual archiving:

·          Highlight the call in the Search or Logging Screen, and press Þ on your control panel.

To untag a tagged call:

·          Highlight the tagged call and press Þ again on your control panel.

To tag all calls in the list on the Search Menu:

·          After completing a search, highlight the Tag All button on the Search Screen and press [Select].

To untag all calls in the list on the Search Menu:

·          After completing a search, highlight the Untag All button on the Search Screen and press [Select].
 
You can not tag search results from an archive.

 
      6.4.5.     Recent Calls (Automatic Recent Call Display)

            

To display the most recent completed calls on the Total Recall database, highlight the Recent Calls button and press [Select]. The most recent calls will display in the search screen, and will be automatically refreshed according to your configuration in the Options Menu > General Settings > Recent Calls menu. The Recent Calls button will flash to indicate that it is active:

                
 
                 See the Total Recall Installation and Administration
                             Guide
for information on configuring Recent Calls.

Recent calls will continue to be automatically refreshed until a key is pressed on the system; for example if you change menus by pressing the [Menu] key, or press the [Down] arrow key to replay a call.

To restart automatic recent call refresh, re-highlight the Recent Calls button using the [Up] and [Down] arrow keys as required, then press [Select].

    To Replay the Most Recent Completed Call:

1.        Press the [Menu] key to enter the Search Menu (if required).

2.        Activate Recent Call Refresh by highlighting the ‘Recent Calls’ button (if required) with the [Down] arrow key, and press [Select].

3.        The Recent Calls button will flash to indicate that it is active, and the most recently completed calls on Total Recall’s database will appear, and will be automatically refreshed according to your configuration in the Options > General Settings > Recent Calls menu.

4.        The first call on the screen is the most recent completed call on the database, and this is highlighted by default in Recent Calls mode. If the call you wish to replay is further down the list, continue pressing the [Down] arrow key until your target call is highlighted. Please note that pressing the [Down] arrow key will deactivate Recent Calls mode, and the icon will stop flashing accordingly.

5.        Press [Select] to replay the highlighted call.

6.        To re-activate Recent Calls mode after replaying a call, navigate back to the Recent Calls button with the [Up] or [Down] arrow keys, and press [Select].
 

        6.4.6.    Archiving

Introduction
 

Total Recall
stores call files internally on the hard disk drive. Call files can be archived to DVD, CD, or optionally to a Blu-Ray device (Desktop and Rack), or to network shared storage (Rack only). Archiving may be performed manually, or automatically, at scheduled intervals.
 

           See
the Total Recall Installation and Administration
                          Guide
for further information on Automatic Archiving.

Approximately 1,000 channel hours can be archived to a standard DVD and approximately 180 channel hours to a standard CD, depending on the call lengths and the number of sessions used.

The number of channel hours that can be stored on any given Network Share depends on the storage space of the network device. A standard single layer BD-RE disc can store approximately 6,000 hours of calls.

To ensure the security of your call data, it is recommended that calls are archived on a regular basis. Call recording continues during the archive process. Progress is displayed on the screen. Other recorder functions (except recording) are disabled during the archive process.

             The CD/DVD drawer will open and close during the archive
                           process. Remove any potential obstructions to the CD/DVD
                           drawer opening and closing.

Archiving on DVD/CD/BD is performed in sessions. Each session updates the disk directory, writes the calls, and closes the archive with an ‘end of session marker’. Therefore, archiving to disc media should be done thoughtfully, as each session marker uses approximately 10 MB of disc space. This is equivalent to approximately three hours of calls. Therefore, to minimize wasted space, it is advisable to archive as many calls as possible each time you archive, rather than archiving smaller numbers of calls more often.

To maintain compatibility with various CD readers, a maximum of 25 sessions is permissible per CD.

Network Shares (optional on Total Recall Rack)

Total Recall Rack has an in-built NFS Client and SAMBA Client to access NFS and Windows Network Shares.

Each Network Share can contain more than one archive, each with up to 250,000 records. The name of each archive is the date and time when it was created in the following format: yyyymmddhhmm (that is a 4 digit year, followed by two digit month, day of month, hour of day and minute).
 
        6.4.7.    Performing a Manual Archive

     To archive manually to DVD/CD/BD:

1.       Cycle to the Search Menu by pressing [Select].

2.       Select calls to archive by performing a search and/or tagging the relevant calls (see section 6.4.1. to 6.4.4. of this manual) if required (see point 5 below).

3.       Insert the DVD, CD or (optional) BD media into the Total Recall DVD/CD/BD drive.

4.       Arrow down and highlight the Archive button. Press [Select].

The Archive Calls dialog displays.

5.       In the Archive Calls field, scroll through the available archive options by pressing the [Select] key. The following 4 options will be available:

·          All Calls (all calls currently on the hard disk).

·          Found Calls (all calls that are currently listed in the Search Screen).

·          Unarchived Calls (all calls that have not been archived in the past).

·          Tagged Calls (all tagged calls on the hard disk).

As archive options are selected, Total Recall displays the number of calls and the collective size of the calls (in MB).

6.       Press the [Down] arrow key to select the appropriate Archive Device. For DVD/CD or (optional) BD archiving, select DVD/CD. If you have optional Network Archiving on your Total Recall Rack, press the [Select] key in the archive device field to select Network Share as the archive device.

7.       Arrow down and highlight OK. Press [Select] to begin archiving.

If you have administrator privileges, a confirmation dialog displays asking if you would like to remove the calls that are archived from the hard disk. Select Yes to remove archived calls from the hard disk, or No to leave them in place.

The archive process begins.

A progress dialog displays while archiving is taking place. When archiving is complete, a message displays indicating that the process has finished.

If there is insufficient space on the DVD, CD or BD to complete the archive, Total Recall will archive as much as it can, and then prompt you to insert a new disc to complete the archive.

If the DVD, CD or BD is damaged and the archive fails, a message displays prompting you to insert another disc.

If there are problems with access to the Network Share, a message displays with information on the problem. If this is the case, the archive process fails until the problems are corrected.

Automatic Archiving

Automatic Archiving is configured via the Options Menu by a user with administrator privileges.

With Auto Archive active, Total Recall archives all unarchived calls on the hard disk at the frequency specified in the Archive settings.
 
                      The
Auto Archive function archives all
                                    calls that have not been archived to a
                                    DVD/CD/BD or a Network Share.
                                    Calls that have previously been
                                    manually archived will not be
                                    included in the
Auto Archive.

Total Recall can also be configured by administrators to display a message reminding the user to manually archive when the hard disk reaches a specified percentage of capacity.
 
                         If your
Total Recall system is unlocked, AND a menu other
                                       than the main Logging, Search or Options screens is
                                       open at the scheduled auto-archive time, the Total Recall
                                       system will assume that you are currently using the unit.
                                       Auto-Archive will be delayed until you navigate back to
                                       one of the main screens.

 
        6.4.8.    Deleting Calls

Administrators may choose to delete calls from the hard disk during manual archiving.

Also, calls are automatically deleted when:

·          A set period of time has passed since they were recorded (for example, 3 months). This option (Max. Call Lifetime) can only be activated by a user with administrator privileges.

·          The number of calls on the hard disk reaches 350,000, or 60,000 recording hours. When this happens, the oldest 50,000 calls are automatically deleted, until the number of calls on the hard drive is reduced to 300,000.

Auto-deletion occurs according to the conditions above,
 in the priority that they are listed. To avoid losing unarchived
 calls as a result of automatic deletion, it is important to be
 aware of recorder capacity and to ensure important
calls
 are archived or saved regularly.

 

Continue on to Section 7

 

 
                                                  OMNICRON ELECTRONICS
                                   581 Liberty Highway,  Putnam, CT  06260

Phone:
(860) 928-0377

 Fax:
(860) 928-6477
E-mail: 
omnicron@snet.net  

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