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Total Recall User Manual

Use with Total Recall recorders running software V8.4.0, Remote Manager
software V8.4.0, and Record On Demand software V8.4.0.
 November 2009.
Links on this page are to text and images from the User Manual. Click
here for
Installation & Administration Guide V8.4.0  PDF


1    Introduction 9     RM User Interface 17   Using ROD
2    Conventions & Terminology 10   RM Main Menu Bar        Glossary
3    Overview 11   RM Button Bar        Specifications
4    Getting to Know 12   RM Total Recall Tree  18   Limited Products Warranty
5    Onboard Controls 13   RM Monitor Tab  19   Warranty Claims Procedure
6    Main Screens 14   RM Playback Calls Tab        Legal
7   Remote Manager Overview 15   RM Event Log Tab 20   ComsecTR Software License
8   RM Installation & Initial Configuration 16   Record On Demand Overview 21   GNU Public License


1.    Introduction

This User Guide is intended for
Total Recall end-users who will be using the system to record and play back recorded data.
     See the
Total Recall Installation and Administration
for information about installation and system
We recommend that you keep a copy of this user guide handy for quick reference.

2.    Conventions and Terminology
    2.1.    Conventions
2.1.1.       References

References to other manuals or other parts of this manual are indented, formatted in blue text, and marked with a hand symbol:

Reference example

        2.1.2.    Notes

Notes are indented, formatted in blue text with light gray borders, and marked with a note symbol:
                               Note example

        2.1.3.    Warnings
Warnings are indented, formatted in blue text with light gray borders, and marked with a warning symbol:
                               Warning example

        2.1.4.    Procedures
Procedural lists describing tasks are marked with a ‘cogs’ icon, and the purpose of the procedure is formatted in bold italic text:
                                Procedure Start Example

    2.2.    Terminology
The following table lists some writing style conventions used in this manual and their associated meanings.



‘Select OK to save your settings’

Highlight (position the cursor over) the OK screen button, and press the [Select] key on the control panel

‘Select a date from the list…’

Highlight the relevant data field, and press the [Select] key repeatedly to cycle through the available options, until you reach the required value

‘Check the Recording Period check box’

Highlight the relevant check box, and press the [Select] key to populate it with a check mark

‘Enter the IP address…’

Highlight the relevant data field, and enter the IP address using the numeric keypad on the control panel

3.    Overview of Total Recall

    3.1.    What is Total Recall?

Total Recall
is a compact, cost-effective and self-contained digital voice logger and recorder that records and provides secure storage for up to 350,000 individual records or 60,000 hours of calls and/or other audio signals.

Total Recall is easily operated via a simple control panel and intuitive menu system, or remotely via a network using the Remote Manager Client software - included with unlimited licenses as part of your solution.

Record on Demand software (also supplied) may be installed onto users’ PCs to allow limited control over what is recorded on their channel.

Depending on network type and configuration, Total Recall can also record the telephone numbers of incoming and outgoing calls, the time and date of the call, the duration of the call, and reference to a specific channel number. All of this information can be used to search and retrieve calls from the internal database or archived call data.

    3.2.    Standard Features

·          Compact, self-contained, easy to install and operate.

·          Record analogue telephone conversations.

·          Record other analogue audio signals, such as two-way or broadcast radio.

·          Onboard storage for up to 350,000 records/60,000 hours of calls.

·          Archive recordings to DVD+RW, CD-R and/or CD-RW.

·          Secure and tamper proof recording format.

·          Export to MP3, WAV or secure TRC format.

·          Policy based recording control.

·          One-click real-time monitoring of calls.

·          Email and copy calls directly from Remote Manager on your Windows 2000/ME/XP/Vista 32/Vista 64 PC. Supplied free-of-charge and license free.

·          Powerful search capability.

·          Feature-rich call player.

·          All remote access, monitoring and management software included.

    3.3.    Optional Features

·          Blu-Ray (BD-RE) Archive Device (optional on both Desktop and Rack models).

·          Dual Hot-Swap Power Supplies (optional on Total Recall Rack model only).

·          Channel Upgrades: Total Recall Desktop can accommodate two Digital Signal Processor (DSP) cards, and Total Recall Rack can accommodate four DSP cards. Systems may be upgraded with 4, 8 or 12 channel cards.

·          Software Upgrades (optional on Total Recall Rack model only).

·         TCP/IP Network Call Archiving.

·         Simple Network Messaging Protocol (SNMP) Alarm Interface Support.

·         Station Messaging Detail Record (SMDR) Support.

Contact your supplier for more information on obtaining
for your Total Recall system, or see:   

4.    Getting to Know Total Recall

Total Recall
is simple to operate, is fully self-contained and can be operated using the built-in controls and display panel.

It is not necessary to attach a PC and monitor as a management console for the recorder. However, you may configure and operate your Total Recall via a networked PC and the included Remote Manager software if you wish.

                                 See Total Recall Remote Manager in Section 7
                                             for more information on using & configuring your

Total Recall
via a network or dialup connection.

    4.1.    Unit Layout – Front

                                              Total Recall — Desktop Model

                                                Total Recall — Rack Model


        4.1.1.    Headphone Jack
This is a standard 3.5mm three conductor stereo audio jack for connection of headphones or external speaker, volume controlled via the thumb wheel.
        4.1.2.    Line Output Jack

This is a standard 3.5mm three conductor stereo audio jack for connection to a tape recorder or the line input of a PC. This output is not volume controlled.
        4.1.3.    Volume Control Thumb Wheel

A thumb wheel to adjust internal speaker volume.
        4.1.4.    DVD/CD or optional BD Writer

A standard DVD/CD or optional BD read/write unit with standard DVD player/recorder controls.
        4.1.5.    Speaker Grill

This is a grill that is located on the left side of the unit. It protects the in-built speaker.
        4.1.6.    Cooling Fan Vent

This is an opening that is located at the base of the unit (Desktop unit), or the top left-hand corner of the front panel (Rack unit). It is protected by a grill, and acts as an air intake for the unit. The grill is removable to allow access to the filter media for cleaning or replacement.
        4.1.7.    Front Panel On/Off Switch

The Key Switch is located on the left side of the front panel for both Desktop and Rack units.

This is used to restart the unit after a Software Upgrade. For example, when the unit is mounted in a 19” rack the On/Off Switch that is located at the rear of the unit on the Power Supply may not be accessible.
                        It is recommended that the ON/OFF Switch key
                                      is not left in the switch to prevent accidental
                                      powering off the unit.
    4.2.    Rear Panel

                                             Total Recall — Desktop Model

  Total Recall — Rack Model

      4.2.1.    Remote Connection Ports

One standard RJ45 port (8P8C) is available for TCP/IP network connection.
The Modem (RS232) port is a standard male DB9 socket.
        4.2.2.    Line Interface Connectors

Total Recall has 4, 8, 12, 16, 20, or 24 channel inputs for the Desktop Unit, and 4, 8, 12, 16, 20, 24, 28, 32, 36, 40, 44 or 48 channel inputs for the Rack Unit. The connectors for the telephone line interface are standard RJ11C/RJ12/RJ14 (6P4C plug).
        4.2.3.    Power Cable Socket

IEC 90-260 VAC power cable socket.
        4.2.4.    Power Supply (Standard: Desktop & Rack)

Total Recall Rack and Desktop are supplied as standard with a Mini-ATX auto sensing power supply, 100-240 VAC, 50-60Hz, 180 watts maximum.
        4.2.5.    Power Supply (Optional Hot Swap: Rack only)

Total Recall Rack is available with an optional Dual Hot Swap power supply auto-sensing 100-240 VAC, 50-60Hz, 400 watts total.

To remove a hot-swap power supply module, simultaneously push the two black tabs inwards and pull the flip-up handle. A power supply module can be removed while the unit is powered up and running, assuming the other module is operational. Removing a power supply module will cause an alarm to sound until it is replaced.

To replace a hot-swap power supply module, remove the faulty module according to the above instructions, and slide a new module into the vacant opening, pushing firmly until the module locks into place.
5.    Onboard Controls

Total Recall
is simple to operate, and features a built-in control and LCD display panel for convenient configuration and operation.
    5.1.    Control Panel

Total Recall – Desktop Control Panel

Total Recall – Rack Control Panel

The color TFT LCD displays the various screens, menus and dialogs. After five minutes of keypad inactivity, the LCD backlight automatically switches off, to extend the life of the backlight (the recorder continues to function normally).

Pressing any key illuminates the LCD backlight.
        5.1.1.    Playback and Navigation Keys

The playback and navigation keys are used to control the playback of recorded calls, and to navigate the screen menus.

[Menu] Key

The [Menu] key is used to navigate between the three main menus, Logging, Search, and Options. When [Menu] is pressed with the cursor at the top of one of the three main menus, the cursor moves to the top of the next main menu. The system will “beep” each time the [Menu] key is pressed.

When [Menu] is pressed and the cursor is in the body of a main menu, the cursor will go straight to either the OK or Cancel button saving keystrokes.

[Select] Key

Use the [Select] key to start an operation associated with a highlighted button or item, and to confirm a request.

[Up] and [Down] Scroll Keys

The [Up] and [Down] arrow keys are used to navigate within a menu. With each [Up] or [Down] key press, the cursor highlights a different button or item within the menu. As you press the [Up] or [Down] arrow keys, the system will “beep”.

Use the [Down] key to highlight items across the screen from left to right as well as down. Use the [Up] arrow key to move in the reverse direction.

Call Playback Keys

During the playing of a call, the “Control Keys” can be used to navigate through the call. The “Control Keys” operate in the same way as the keys on a CD or tape player. They can be used to Stop, Play, Fast Forward and Fast Rewind through a call. Pressing the “Play” key during playback will cause the playback to Pause. Pressing the “Play” key again will continue the call.

Pressing the “Stop” key whilst not playing a call locks the User Interface (the padlock icon on the LCD ‘closes’) when in the Options, Logging and Search Menus. This negates the normal 120-second timeout required for the User Interface to lock.
        5.1.2.    Power and Hard Drive Activity LEDs

l Green is the ‘Power On’ indicator.

l Red indicates hard drive activity.

If the LCD backlight has switched off due to inactivity, the green LED flashes continuously every two seconds. Pressing any key illuminates the LCD backlight and the green LED stops flashing.
                       Your Total Recall system will continue to record normally
                                     while the LCD is turned off.

Continue on to Section 6


                                                  OMNICRON ELECTRONICS
                                   581 Liberty Highway,  Putnam, CT  06260

(860) 928-0377

(860) 928-6477

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